Help & Support

Find guidance for the current meeting workflow, troubleshoot a problem, or contact the Réunia team.

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User Guide Search setup instructions, current features, common tasks, and troubleshooting steps. Meeting Preparation Document Library, Meeting Materials, AI Context, and Knowledge Search. Record & get live help Browser recording, shared meeting audio, processing, and Live Q&A. Review & Follow-Up Meeting Review, sharing, Action Center, Analytics, and meeting questions.

Contact the team

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Common questions

Quick answers

Search the current features before sending a request.

Where should I start?

Use the app in three steps: optionally prepare materials and AI Context, record through Live Meeting, then open Review & Follow-Up for the summary, scorecard, transcript, actions, and analytics.

What is included in Meeting Preparation?

The Document Library stores reusable files. Meeting Materials creates a package for an upcoming meeting. AI Context adds reusable or meeting-specific guidance. Knowledge Search asks questions across documents, meeting materials, and saved meetings.

How do I finish or discard a browser recording?

Select Stop & Process to upload, transcribe, analyze, and save the meeting. Select Discard Recording when you want to stop without creating a saved meeting.

Why is shared meeting audio missing?

Turn on Capture shared meeting audio before starting, choose the meeting tab or screen, and enable the browser option to share its audio. Microphone audio is captured separately.

How does Live Q&A work?

The Real-Time Meeting Feed can receive supported microphone, speaker, and clipboard content. In Live Q&A Settings, choose which sources create automatic AI answers and how frequently partial answers update.

Where do I find meeting results?

Open Meeting Review and select a saved meeting. Use Summary, Scorecard, Transcript, or Ask about this meeting. Sharing controls let you create a read-only link with optional expiration, password, transcript, scorecard, and download access.

How do I find open or completed actions?

Open Action Center. The default view shows open actions. Use My actions, All, or Closed and refine the list by owner, meeting, due date, priority, status, or search.

What does Analytics show?

Analytics summarizes score trends, score distribution, speaking averages, frequently asked questions, common topics, recurring improvement areas, and recent meeting performance.

Should I use Ask about this meeting or Knowledge Search?

Use Ask about this meeting for one selected meeting. Use Knowledge Search when you need to search documents, prepared materials, previous meetings, or all available knowledge together.

What should I include in a problem report?

Include the feature or page, what you clicked, what happened, what you expected, and the meeting name or approximate time when relevant. Add a screenshot only when it is safe to share.

Can I record and share any conversation?

Only record or share when you are authorized to do so. Inform participants and follow applicable consent laws, workplace rules, and data-handling requirements.

Help us solve it faster

Name the page or feature where it happened.
Describe the last few steps before the issue.
For recording problems, mention the browser, meeting platform, and selected audio sources.
For saved content, include the meeting name or approximate date without pasting confidential content.